Post by LSDeep on Nov 5, 2004 12:57:28 GMT -5
Halcyon Stainless Steel Power Inflator Recall
www.halcyon.net/recall/index.shtml
Halcyon is recalling all stainless steel power inflators.
The only units affected can be easily identified by their stainless buttons
and started shipping on all Halcyon BCs after Oct 21, 2003. This recall is
in response to problems experienced by some Halcyon customers.
Identification of the cause was unusually difficult due to the odd
dispersion of these problem units. Furthermore most customers report that
their units are performing flawlessly. However, there are pockets of
unacceptable failures in which customers or dive shops seem to have a
grouping of unreliable inflators. Given the nature of this failure, there
is no way to ensure that a unit performing properly will not develop
problems over time.
Typically, the problem expresses itself as a slow leak into the BC bladder.
The cause of the leak relates to small imperfections within the machining
of the stainless air barrel of some inflators. Not all of the inflators
exhibit the machining flaws. Thus, a majority of the units perform
flawlessly but groupings of product might display the imperfections. We
believe there to be no responsible alternative but to institute a recall of
every stainless steel inflator sold by Halcyon. In order to ensure this
recall occurs in the most responsible manner possible, we have contacted
the U.S. Products Safety Commission and notified them of the return. They
are monitoring the recall process and the return of the units.
Halcyon is deeply apologetic for any inconvenience this recall might cause.
We are dedicated to making the world's best diving products and to ensuring
diver safety at all costs; this solution seems the only reasonable course
of action. Please do not use your BC with the Halcyon stainless steel power
inflator until we have had the chance to replace the suspect unit. This
recall only applies to Halcyon inflators shipped after Oct 21, 2003. These
units have stainless steel buttons and are easily identifiable from
previous Halcyon inflators.
In order to reduce the inconvenience and to return your BC to operation as
quickly as possible, we are shipping new inflators to your local Halcyon
dealer. You may bring your inflator to your dealer, trade it for a new
unit, and have it fitted to your buoyancy compensator. Please contact your
local Halcyon facility to coordinate the best time for this warranty
replacement. If this solution is not feasible, please contact Halcyon using
the following information:
386-454-0811
800-Halcyon (425-2966)
techservices@halcyon.net
If you prefer to send your Halcyon inflator directly to Halcyon please call
or email to obtain a return authorization number. This number will
significantly assist in the speedy return of your new Halcyon inflator.
Please include your return authorization number with your return and send
the unit to the following address:
Halcyon Manufacturing
ATT: Tech Services
1110 S. Main St
High Springs, FL 32643
Be sure to include return shipping information with your inflator. If you
have any questions please feel free to contact us. We will be very happy to
work with you in any way that supports your satisfaction and safety.
Sincerely,
Jarrod Jablonski
Halcyon CEO
www.halcyon.net/recall/index.shtml
Halcyon is recalling all stainless steel power inflators.
The only units affected can be easily identified by their stainless buttons
and started shipping on all Halcyon BCs after Oct 21, 2003. This recall is
in response to problems experienced by some Halcyon customers.
Identification of the cause was unusually difficult due to the odd
dispersion of these problem units. Furthermore most customers report that
their units are performing flawlessly. However, there are pockets of
unacceptable failures in which customers or dive shops seem to have a
grouping of unreliable inflators. Given the nature of this failure, there
is no way to ensure that a unit performing properly will not develop
problems over time.
Typically, the problem expresses itself as a slow leak into the BC bladder.
The cause of the leak relates to small imperfections within the machining
of the stainless air barrel of some inflators. Not all of the inflators
exhibit the machining flaws. Thus, a majority of the units perform
flawlessly but groupings of product might display the imperfections. We
believe there to be no responsible alternative but to institute a recall of
every stainless steel inflator sold by Halcyon. In order to ensure this
recall occurs in the most responsible manner possible, we have contacted
the U.S. Products Safety Commission and notified them of the return. They
are monitoring the recall process and the return of the units.
Halcyon is deeply apologetic for any inconvenience this recall might cause.
We are dedicated to making the world's best diving products and to ensuring
diver safety at all costs; this solution seems the only reasonable course
of action. Please do not use your BC with the Halcyon stainless steel power
inflator until we have had the chance to replace the suspect unit. This
recall only applies to Halcyon inflators shipped after Oct 21, 2003. These
units have stainless steel buttons and are easily identifiable from
previous Halcyon inflators.
In order to reduce the inconvenience and to return your BC to operation as
quickly as possible, we are shipping new inflators to your local Halcyon
dealer. You may bring your inflator to your dealer, trade it for a new
unit, and have it fitted to your buoyancy compensator. Please contact your
local Halcyon facility to coordinate the best time for this warranty
replacement. If this solution is not feasible, please contact Halcyon using
the following information:
386-454-0811
800-Halcyon (425-2966)
techservices@halcyon.net
If you prefer to send your Halcyon inflator directly to Halcyon please call
or email to obtain a return authorization number. This number will
significantly assist in the speedy return of your new Halcyon inflator.
Please include your return authorization number with your return and send
the unit to the following address:
Halcyon Manufacturing
ATT: Tech Services
1110 S. Main St
High Springs, FL 32643
Be sure to include return shipping information with your inflator. If you
have any questions please feel free to contact us. We will be very happy to
work with you in any way that supports your satisfaction and safety.
Sincerely,
Jarrod Jablonski
Halcyon CEO